Privacy Policy

GMS Machinery

Effective Date: 1 January 2026

1. Introduction

GMS Machinery ("we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our business.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Company name
• Phone number
• Email address
• Billing and shipping address
• ABN (if applicable)
• Enquiry or quotation details
• Website usage data (IP address, browser type, cookies)

3. How We Collect Information

We collect personal information when you:

• Submit an enquiry or contact form
• Request a quote
• Purchase machinery or services
• Contact us by phone or email
• Subscribe to marketing communications
• Browse our website

4. Why We Collect Your Information

We collect and use your information to:

• Provide products and services
• Process transactions
• Respond to enquiries
• Send updates and marketing communications (where consent is provided)
• Improve our website and customer experience
• Comply with legal obligations

5. Disclosure of Personal Information

We may disclose personal information to:

• Service providers and contractors
• IT and website hosting providers
• Payment processors
• Legal, accounting, or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online transmission is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and track website performance. You can control cookies through your browser settings.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

GMS Machinery
13 Gawan Loop, Coburg North Victoria 3058 Australia
Email: vivian@gmsmachinery.com.au
Phone: 0410 646 999

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.